Frequently Asked Questions

Here are answers to some common questions. If you don't find what you're looking for, please reach out to us via online chat, phone, or email.

Shipping Questions

Q: How much is shipping?
A: Shipping costs are calculated at checkout. We ship using courier services and Canada Post to offer you the best possible rates.

Q: How long does it take to ship my order?
A: We ship orders globally within 1-3 business days, depending on order size and when the order was received.

Q: How long does it take for my order to be delivered?
A: At checkout, the system will provide an estimated delivery date. However, we have no control over delivery times due to unforeseen circumstances with couriers or Canada Post. If your order is urgent, please contact us before placing it.

Q: Why does ICS courier show "next day" but it takes longer?
A: When viewing shipping options at checkout, please look below the courier name (including Canada Post) for the actual delivery timeframe. For example, "ICS Next Day" typically means 1-2 business days.

International Shipping & Customs

Q: I'm ordering from the US - how will this affect my order?
A: Our products are made and shipped from Canada. US orders may be subject to customs duties, taxes, and additional processing time at the border. Delivery times may be longer than domestic Canadian orders due to customs clearance. Any duties or taxes are the responsibility of the customer.

Q: Will I have to pay customs fees?
A: Customs fees, duties, and taxes are determined by your country's customs regulations and are not included in our shipping costs. These fees are collected by the courier or postal service upon delivery and are the customer's responsibility.

Sizing Questions

Q: How do I order the correct size?
A: We always recommend checking our sizing chart before placing your order. If you're still unsure, please contact us for assistance.

Q: Do you offer custom orders?
A: Depending on your needs, we may be able to help with custom orders for an additional cost. Feel free to reach out to discuss your requirements.

Returns & Exchanges

Q: Do you accept returns or exchanges?
A: Please check our Returns & Exchange page for full details. If you still have questions, please contact us.

Belly Band Styles

Q: What's the difference between the two belly band styles?
A: Style 1 provides better coverage for larger dogs like Newfoundlands, Bernese Mountain Dogs, and St. Bernards.
Style 2 is a slimmer band designed for smaller dogs like Bichon Frises, Italian Greyhounds, and Shih Tzus.